Refund Policy

A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable.

 

All digital marketing packages including Ads Campaigns and Social Media are not refundable, but the client may cancel with a notice written 30 days in advance. 

 

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for SONDER MEDIA LIMITED. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.

 

There are no refunds or credits of any kind for Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.

 

Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.

 

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.

 

All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing.